Frequently Asked Questions

General

How many SmartMirrors do I need?


We recommend having at least two SmartMirrors and two additional Heads in your dental office, this way you can clean Heads and charge Streamers between appointments. Check out our recommended SmartMirror Bundle for only $2,499!




Can I buy more SmartMirror Heads to circulate between patients?


Yes. You can buy additional SmartMirror Heads at cost of $350 each. The number of recommended Heads will depend on how often you autoclave.




What does it mean that the LEDs are "true color"?


The way we see the world is a reflection of light. When creating a crown or inlay, we want to show the light as real as possible to allow the most accurate shade and color matching. Our LEDs are 5000K and over 93 CRI (Color Rendering Index), which means they imitate daylight and show the true color of the teeth.




Why do I need a "smart" dental mirror?


Imagine using a smartphone for the first time after years of using a rotary phone. A regular dental mirror allows you to see inside the mouth, but it doesn't illuminate, record video, photograph, or share the experience with others. Not only is SmartMirror the highest-quality mirror on the market. It combines powerful true color LEDs and a self-adjusting camera so you can digitize whatever you see. It becomes an extension of your iPhone or iPad and naturally integrates into your workflow. Since it combines a mirror, lights, and camera, you'll be able to sit up and explore freely, reducing neck and back pain. By magnifying everything on a larger screen, you'll include your patients and dental assistants in the treatment, creating a more transparent and friendly environment for everyone.




How does SmartMirror work?


SmartMirror pairs with the SmartMirror app so you can live stream on your iPad and magnify your workspace. See how SmartMirror works here, or watch this how-to video.




How can SmartMirror help me perform new patient exams?


Since SmartMirror is connected directly to your iPad, you can show patients what you see during the examination. By sharing the experience with your patients, you create trust and educate authentically. Using smart technology also provides credibility, separates you from other dental offices and increases case acceptance.




How is SmartMirror different from my intraoral camera?


First and foremost, SmartMirror is an ultra-bright, scratch-resistant, fog-free sapphire dental mirror. It’s always there when you need it—no strings attached. When you stream your SmartMirror to your iPad or iPhone, you see exactly what your dental mirror sees. That way, you, your patient and your assistant can all see what’s happening.




How strong is the magnification?


Consider SmartMirror an extension of your eyes. So when you want to see something bigger, you look closer. The endoscopic camera allows you to get up to 3mm close and still stay in focus.





iPad/iPhone/iOS

Do I have to have a smart device to use SmartMirror?


Yes and No. First and foremost, SmartMirror is an ultra-bright, scratch-resistant, sapphire dental mirror. In order to make it “smart” you need to connect it to the SmartMirror app. It is currently compatible with iPad and iPhone.




Do you support Android devices?


We currently support iPad and iPhone. The Android app will be available in the future.




What iOS version is supported?


iOS 13 and above.




How do I set up my iPad/iPhone?






Application

How do I record a video?


When you want to record a video, connect to the SmartMirror app and click “Video recording.” Watch this how-to video to see it in action.




How do I take an image, and where is it saved?


When you take an image, connect to the SmartMirror app and click “Image snapshot.” Images are stored in your photo library on your iPad or iPhone in a SmartMirror Images album.




Where can I see the videos I took?


Videos are stored in your photo library on your iPad or iPhone in a SmartMirror Videos album.




Can I share images and videos?


You can share images and videos right from your iPad or iPhone as you usually would (email, message, WhatsApp, AirDrop and more.)




Can I record sound?


Yes. SmartMirror has a built-in microphone. When you record a video, sound will be recorded.




Where can I download the SmartMirror app?


Go to the AppStore on your iPad or iPhone and search " SmartMirror Direct". Learn more about setting up your iPad or iPhone watch this how-to video.





Connectivity

How do I connect SmartMirror to my iPad or iPhone?


First, download the SmartMirror app and open it. Go to Settings to scan the QR code on the bottom of your SmartMirror and press “Join.” See how to connect your SmartMirror to your iPad or iPhone in this how-to video.




What are the different connection methods?





How can I connect SmartMirror to my office WiFi?





Do I need to scan the QR code each time I connect SmartMirror?


The first time you connect SmartMirror the QR code must be scanned. If you choose to connect via your office WiFi network SmartMirror will connect to the app automatically. If you choose to use SmartMirror as a hotspot and your iPad or iPhone are not already connected to another WiFi network, SmartMirror will connect automatically. If your iPad or iPhone is connected to another WiFi network and you wish to connect it to SmartMirror via hotspot, you will need to either scan the QR code or go to your iPad/iPhone settings > WiFi and choose your SmartMirror's WiFi network 'SM-Streamer-xxxx'. You will then need to go back to the application, after a few seconds the mirror will be connected. View our tutorial video on connection methods here for a detailed explanation.





Worksapce

How do I connect SmartMirror to an external monitor?


Once you’ve synced SmartMirror to your iPad, you can connect your iPad to an external monitor using an AV Adapter. From there, connect an HDMI cable to your adapter and connect the other end to your secondary display. Your iPad can also be mirrored to a supporting smart tv. Note: this will impact the performance of SmartMirror.





SmartMirror Edge


Care & Maintenance

Can I autoclave SmartMirror?


We're proud to say SmartMirror is one of the first electronic devices that can handle sterilization. Our pioneering technology can cope with challenging conditions like pressure, humidity, and temperature. We wanted SmartMirror to become a natural part of your dental practice, so we made autoclave sterilization a priority.




Is there a care plan?


Yes. If you drop it, break it, scratch it, send your SmartMirror to us, and we'll fix it for just $100. We want SmartMirror to be the only mirror you use in your practice. See all details in our care plan.




What do I do if my SmartMirror breaks?


First, know that SmartMirror is scratch-resistant and is not a delicate technology. However, if you do break it, have no fear. We'll fix it for $100 even if it's not covered in the warranty. See all details in our care plan.




What is the battery life of SmartMirror?


The average battery life is 60 minutes, depending on LED usage. We recommend having at least two SmartMirrors so you can easily clean and recharge between patients.




How do I sterilize SmartMirror?


You can easily clean and sterilize SmartMirror in an autoclave or with Cidex OPA.